Privacy Policy

Effective Date: 08/11/2023

Introduction

Franzen Dental is committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our office, use our services, or interact with us.

Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, date of birth, and other identifying information.
Health Information: Medical history, dental records, treatment plans, and insurance information.
Payment Information: Credit card numbers, billing addresses, and other payment details.
Usage Information: Information about how you interact with our website, appointment scheduling tools, and other services.

How We Use Your Information

We use your information for the following purposes:

To Provide Dental Services: To diagnose, treat, and manage your dental health.
To Communicate with You: To send appointment reminders, respond to inquiries, and provide updates on our services.
To Process Payments: To handle billing and payment transactions.
To Improve Our Services: To analyze usage and improve the quality of our services.
To Comply with Legal Requirements: To comply with applicable laws, regulations, and professional standards.

We may share your information with:

Service Providers: Third-party vendors who assist us in providing our services (e.g., billing services, IT support).
Insurance Companies: To process insurance claims and payments.
Legal Authorities: When required by law or to protect our rights and safety.
Other Healthcare Providers: When necessary for your treatment and care.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage systems.

SMS Communication Policy

Consent

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Franzen Dental. This includes messages regarding your account, transactions, promotions, and other information related to our services.

Message Frequency

You may receive multiple messages per month. Message and data rates may apply.

Opt-Out

You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. Upon receiving your opt-out request, we will send a confirmation message and you will no longer receive SMS messages from us.

Data Collection and Use

We collect and use your phone number solely for the purpose of sending you SMS communications as described in this policy. We do not share your phone number with third parties for marketing purposes without your explicit consent.

Security

We take reasonable measures to protect the information we collect from you through SMS. However, no security system is impenetrable, and we cannot guarantee the security of our SMS communications.

Your Rights

You have the right to:

Access Your Information: Request copies of your personal and health information.
Correct Your Information: Request corrections to inaccurate or incomplete information.
Request Restrictions: Request limitations on how we use or disclose your information.
Revoke Consent: Withdraw your consent for certain uses of your information, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and updating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Franzen Dental
2114 Center St., Deer Park, TX 77536
Phone: (281) 479-5373
Email: [email protected]